FieldBridgeOS
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Field service operations software

Run the whole job — from the first ring to the finished ticket.

FieldBridge OS is the operations layer between your phones and your dispatch software: AI-triaged calls, texts and emails, a live request pipeline, and a mobile app your crews will actually open.

Get a demo See what it does
  • 1inbox for calls, texts & email
  • AItriage on every signal
  • Livefield & office sync

Features

Everything the office and the field need, in one system.

FieldBridge OS replaces the spreadsheets, sticky notes, and side-channel texts that grow up around field service work with one connected system — built to run alongside the dispatch software you already use.

Unified call, text & email inbox

Every inbound call, text, and email lands in one place with a live screen pop, caller history, recordings, and full transcripts — no more hunting across separate tools.

AI triage on every signal

Each call, text, and email is automatically summarized and scored for urgency and escalation risk, with customer details and next steps extracted before anyone opens it.

A live request pipeline

Work moves through a kanban board — estimate, approval, permit, scheduling — with SLA timers, priority, and authorization capture built into every card.

Customer 360 directory

One record per customer ties together every call, text, request, and job — with standing alerts, spam/do-not-service flags, and routing rules that travel with the contact.

A dispatch app crews actually use

An installable mobile app shows each tech today's stops, captures authorization on-site, and turns field notes into structured outcomes instead of free text.

Real-time alerts & follow-ups

An Alert Center surfaces every decision the office owes and every SLA at risk, while cross-request task and follow-up lists keep promises from slipping.

Website lead capture

Web form submissions become requests automatically, triaged and routed the same way as an inbound call — so a lead never sits in an inbox unseen.

Photos & documents, organized

One photo grid and lightbox across requests, assets, and equipment — with a per-photo customer-visibility switch so the office controls exactly what gets shared.

Built to sit alongside Housecall Pro

FieldBridge OS layers on top of your system of record — live job status, dispatch sync, and reporting Housecall Pro alone doesn’t give you.

Workflow

From first contact to a finished job.

One pipeline, no gaps between the phone, the office, and the truck.

  1. 01

    Capture

    A call, text, email, or web form comes in. FieldBridge OS answers "who is this and what do they need" before a human opens it.

  2. 02

    Triage

    AI extracts urgency, intent, and customer details, and either attaches the signal to an open request or raises it in the triage queue.

  3. 03

    Route & schedule

    Requests move through estimate, approval, and permit stages with authorization captured inline, then land on a crew’s schedule.

  4. 04

    Complete in the field

    Techs work from a mobile-first app with the authorization on screen and a structured outcome form — no callbacks to "check the notes."

Field app

A dispatch app crews open without being told to.

Techs see today's stops, the authorization status for each job, and a structured outcome form that replaces free-text notes — so "additional work found" turns into a prompt to fix it now, not a callback next week.

  • Installable as a mobile app — works like native, updates itself
  • Authorization captured and visible before a truck rolls
  • Structured outcomes instead of illegible field notes
  • Photos and documents attached straight from the job site
Today · 6 stops
9:00 AM Approved to ceiling
Alderwood Apartments
142 Bayview Rd, Unit 3C
11:30 AM Auth unknown
K. Wexler
2417 Sunbeam Rd
1:15 PM Scheduled
Marlowe Court
Edenfield Shopping Center

Integrations

Layers on top of the tools you already run.

FieldBridge OS isn't asking you to rip out your dispatch platform — it fills the gaps around it.

Housecall Pro

Live job status, dispatch sync, and customer records stay connected in both directions.

Business phone systems

Inbound calls screen-pop with caller history, recordings, and AI transcripts as they happen.

Your website

Web form leads flow straight into the same triage and request pipeline as a phone call.

See FieldBridge OS on your own requests.

A 30-minute walkthrough, scoped to how your office and field crews actually work today.

Get a demo

FAQ

Common questions

What is FieldBridge OS?

FieldBridge OS is an operations platform for field service businesses that unifies call, text, email, and web-lead intake with AI triage, a request/work-order pipeline, a customer 360 directory, and a mobile app for field crews.

Does FieldBridge OS replace Housecall Pro?

No. FieldBridge OS is designed to sit alongside Housecall Pro (or a similar system of record), adding live call handling, AI triage, customer intelligence, and reporting that the dispatch platform alone doesn’t provide.

Can field crews use it on their phones?

Yes. FieldBridge OS installs as a mobile app for field crews, showing each technician their stops for the day, the job’s authorization status, and a structured outcome form to complete on-site.

How does the AI triage work?

Every inbound call, text, and email is automatically summarized, checked for urgency and escalation risk, and matched against open requests — so staff see a clear next action instead of a raw transcript.